The general terms and conditions of the online store (hereinafter: the store) are drawn up in accordance with the Act on Electronic Commerce on the Market (ZEPT), the Consumer Protection Act (ZVPot), the Code of Obligations (OZ) and the Personal Data Protection Act (ZVOP-1).

Please read the general business conditions carefully before using the online store.

The general terms and conditions deal with the operation of the online store, the rights and obligations of the user and the business relationship between the provider and the customer. The user is bound by the general conditions that are valid at the time of placing the online order. By confirming the order, the user is familiar with the general business conditions, personal data protection and legal notice.

The online store is operated by the company SNEF.LOV doo (hereinafter: the provider), Ob Savinji 52, Ločica ob Savinji, 3313 Polzela, registration number 6229107000, tax number SI15538214, which is also a provider of e-business services.

The online store is open every day, 24 hours a day. Due to various technical reasons, doing business through the online store or even accessing the store is sometimes not possible. Therefore, the provider reserves the right to limit or completely stop access to the online store for a specified or indefinite period of time. The provider does not assume responsibility for the non-functioning of the store due to ignorance of use, any consequences of abuse of the online store, non-functioning of the service due to network failure, power failure or other technical disturbances that could temporarily, or even for a long time, interfere with use.

1. Purchase process

User registration is not required when ordering, but purchasing with registration is easier. In order to place an order, it is mandatory to enter personal data (name, surname, address, e-mail address) and select delivery (delivery by post). Delivery selection is optional if the ordered products are in digital format. In the case of purchasing a company, it is mandatory to enter the name of the company and the tax number.

Payment is possible by direct bank transaction on the basis of a pre-invoice, cash on delivery or by credit or debit card.

The buyer selects the desired product by clicking the Add to cart button. 1 product is enough for purchase. This action moves the buyer to the Cart page, where by changing the number in the Quantity field, the number of pieces of the individual product that he would like to order can be changed again (the information in the Cart is refreshed by clicking the Update Cart button). If the buyer wants to continue shopping, click on the back to the store button. If the buyer wants to complete the purchase, he must click on the Continue to checkout button. This action moves the buyer to the Purchase Completion page, where registered users log in if they are not already logged in to an existing user account. In the following steps ( Payer Information, Delivery Information, Delivery Method, Payment Method ), the buyer enters all information about the payer, delivery address, delivery method and payment method. After entering all the data, in the final step Completion of the purchase, the buyer is given a final review of the order and all costs. The buyer can complete the purchase by clicking the Buy now button.

You can interrupt the ordering process at any time by closing the browser window, unless you have already confirmed the order directly after entering the data. In this case, please contact us at for any additional information.

After the order has been placed, you will receive an order confirmation by e-mail with instructions for paying the advance invoice, if you have selected this option, and the order with data is also saved in the provider’s archive. This data and other stored records can be accessed at any time by written request sent to or to the company address.

2. Prices

All listed prices are in euros (EUR) and include different tax rates depending on the country from which the order originates. Germany 19% tax, Spain 21% tax, France 20% tax, Croatia 25% tax, Italy 22% tax, Slovenia 22% tax. The company SNEF.LOV doo is liable for value added tax.

Prices are valid at the time of placing the order and do not have a predetermined validity, except in the case of promotions, when the validity of the offer is specifically indicated.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. After submitting the order, the user receives a notification by e-mail that the order has been accepted or rejected.

3. Payment method, payment confirmation and invoice

The method of payment is possible with a credit or payment card, through a direct bank transaction based on a pre-invoice. The deadline for payment is 8 days after receipt of the proforma invoice. The deadline for payment of services or products ordered is no later than 30 days from the date of the order.

The original invoice will be in physical form attached to the physical product delivered.

All costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data for issuing the invoice before placing the order. The buyer is obliged to check the correctness of the data on the account and to notify the provider of any errors within 8 working days at the latest. The provider does not take into account objections made later regarding the correctness of the issued invoices.

4. Delivery and delivery charges

The delivery cost for physical products is as follows:

  • up to 2 kg = €5
  • up to 5 kg = €6
  • up to 10 kg = €7
  • up to 15 kg = €8
  • up to 20 kg = €10
  • up to 25 kg = €12
  • 5 kg = €15

The cost of delivery is included in the purchase price as a separate item.

The delivery time is 2 to 5 working days from the order or payment of the advance invoice, or longer, if so indicated with the product. We do not ship goods on Saturdays, Sundays and holidays.


Shipments are delivered by DPD (DPD d.o.o.), so the delivery method is subject to the general terms and conditions of the selected delivery company. In exceptional cases, the delivery of the product will be carried out by another delivery company, in which case the client will be informed about the change of delivery person by phone or e-mail.
If you believe that the delivery person needs additional information to deliver the shipment, please use the “Note” field in the delivery information.

Orders from abroad are handled individually and we reserve the right to reject the order without giving any reason. You can place your order at

5. Right to withdraw from the order (contract)

The buyer (consumer in the sense of the provisions of the Consumer Protection Act) may, in accordance with the law, notify the provider in writing within 14 days of receiving the goods that he withdraws from the order, without having to give a reason for his decision.

The buyer sends cancellation of the order to the address SNEF.LOV doo, Ob Savinji 52, Ločica ob Savinji, 3313 Polzela, with the note Online sales or by e-mail to the address

In case of withdrawal from the order, the buyer must return the received goods immediately or at the latest within 14 days of receipt, or by mail to the above address of the seller.

You can download the return form HERE.

The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo). We do not accept ransom payments.

Payments made will be refunded as soon as possible, but no later than within 14 days from when the provider receives the returned goods. The received payment is returned to the buyer with the same means of payment that he used.

The buyer does not have the right to withdraw from the contract in the case of contracts, the subject of which is an article that was manufactured according to the exact instructions of the consumer, that was adapted to his personal needs, and that due to its nature is not suitable for return.

6. Complaints

Complaints will be taken into account if the provider did not comply with the agreement at the time of the order (did not deliver the ordered product or only delivered it damaged, or the service was not provided or was provided inconsistently with the agreement and repair is not possible). The provider undertakes to eliminate the mentioned errors in the shortest possible time.

The company SNEF.LOV doo, Ob Savinji 52, Ločica ob Savinji, 3313 Polzela, reserves the right to refuse a complaint in the following cases:

  • if no invoice is attached,
  • if the returned product is damaged

A factual error

The consumer can make a claim based on a material defect for any purchased product that has or does not have a warranty. Thus, due to a defect in the product for which the warranty was given, the consumer can exercise rights from a material defect, and he can also make the same decision when he does not want to exercise the warranty for the product for which the warranty was given.

In the case of a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect, or within 2 years after the goods were taken over by the buyer.

The consumer can request at his own choice: Correction of the error, Refund of the amount paid in proportion to the error, Exchange of goods or Refund of the amount paid
. If the error is not disputed, the trader must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the error, the trader must give the consumer a written answer within 8 days.

The error is real:

  • if the thing does not have the properties necessary for its normal use or for circulation;
  • if the thing does not have the properties necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
  • if the thing does not have the characteristics and features that have been expressly or tacitly agreed upon or prescribed;
  • if the seller has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.

7. Safety

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.

8. Protection of personal data

The provider undertakes to protect all private data of the user in accordance with the provisions of the Personal Data Protection Act (ZVOP-1) and the EU General Data Protection Regulation. All personal data of the user of the online store are confidential and will not be forwarded to unauthorized persons under any circumstances.

Most pages in the online store can be visited without having to reveal your personal information, such as name, address and email address. Nevertheless, some information is obtained automatically using cookies and web signals (“pixel tags”), standard tools in the web industry. The use of cookies and web signals makes it possible to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.

In order to make a purchase in our online store, it is necessary to collect some of your personal data. We do not pass on the data you provide to third parties, except for the purpose of confirming the validity of the purchase and delivery of the products. The provider implements all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-1 and the EU General Data Protection Regulation.

By making a purchase in the online store, you expressly agree that your personal data that you provide when ordering (name, surname, address, e-mail address, telephone) will be stored and used exclusively for the purposes of fulfilling the order, and your e-mail address may be used for direct marketing our same or similar products or services as you purchased in the online store.

On your first visit, you can refuse cookies, which are used to load your data on your browser. By agreeing to use, you confirm that you have read the Terms of Service of this website and give your consent to the collection and use of personal data.

9. Disclaimer

The provider is not responsible for the use of the online store and for any damage caused by the use of the online content located there. The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or replace the ordered product.

10. Legal notice

The online store is owned by SNEF.LOV doo, which also manages the online store. The contents published on the website are the property of the provider and may not be used without the express permission of the provider.

Sometimes it happens that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and immediately correct the published information.

We do not assume responsibility for any consequences arising from the use of information published on this website or the temporary non-operation of the website and thus the online store.

We reserve the right to make daily changes to content, errors in prices and written text. By using the online store, the customer confirms that he accepts the described conditions and agrees with them.

11. Complaints and disputes

Any disputes are resolved amicably. If no mutual agreement is reached, disputes are resolved at the competent court in Celje. In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes (Official Gazette of the Republic of Slovenia, No. 81/15).

In accordance with the Act on out-of-court settlement of consumer disputes (Official Gazette of the Republic of Slovenia, no. 81/15), Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC, we publish an electronic link to the platform for the online resolution of consumer disputes (SRPS): .

The provider complies with applicable consumer protection legislation, obligation regulations and other regulations governing the offering of goods and services via the World Wide Web. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. Complaints can be submitted via e-mail or to the postal address SNEF.LOV doo, Ob Savinji 52, Ločica ob Savinji, 3313 Polzela, or in person at the provider’s address.

Within eight working days, the provider will confirm that it has received the complaint and inform the website user how long it will take to process it and keep him informed of the progress of the procedure.

The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court in Celje is competent to resolve all disputes between the provider and the buyer.

12. Online store manager

The manager of the online store on the website is SNEF.LOV doo
Name: SNEF.LOV doo
Address: Ob Savinja 52, Ločica ob Savinja, 3313 Polzela
Registration number: 6229107000
Tax number: SI 15538214
Taxpayer: Yes
TRR at NLB dd: SI SI56 0223 3026 0330 928
Date of entry in the court register in Celje: 28 September 2012 – registration number: we need a registration number

Polzela, 10.2. 2023


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